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Support

We have a lot of infomation here and hope you can likely find what you are looking for. We promise to our customers that we will deal with emails within 24 hours after receiving them. Free trial customers are also welcome to enjoy our effective One Business Day Email Service! Please do not hesitate to contact us.

Registration

Retrieve the keycode if you're encountering one of the following:
1. The keycode of the product you purchased is lost.
2. You already purchased the program, but didn't receive the keycode.
3. The keycode you already had became invalid after one year since your purchase.

Q:If you do not get your registration code in a timely manner or if you've lost it, please don't hesitate to let us know. We and our cooperative producers will be happy to help you.

Just click the "Technical Support" link in the sidebar to the right of the specific product page, and then you will be redirectly to the code-retrieved page.

Note:

1. The email address should be the one you used to order our product.

2. Please allow about 10 minutes for the auto-reply email to arrive your inbox.

3. Please check the spam folder in case the auto-reply email is filtered as spam.

4. If you try this self-service with no luck, please contact us to request your license key.


Security

A:Is it secure to purchase from your Website?

Q: We work hard to keep you secure while you're shopping on our website. Our website is McAfee security scanned. We cooperate with Digital River (RegNow) and PayPal to receive payment. During the order process, SSL encryption is applied to protect all the data and information you provided for the order.
SSL Information Center: http://www.verisign.com/ssl/ssl-information-center/index.html
McAfee: http://www.mcafee.com/us/